FAQ
Who is HIMA?
HIMA is a new brand of socially responsible fashion. It's a business that aims to create wealth, while giving back to the communities where the clothes are made. Specifically, we're helping to fund a school in Nepal, which you can find our more about here. You can also check our about us page.
Do you have a physical store?
We have a physical store in downtown Lisbon. Come visit us if you're around! Address: Rua de São José, 185, 1150-322 Lisbon
How do you design your pieces? Where and how is the production of your goods?
All the designs are made using the traditional textiles found in Nepal. The production of our goods is made in Kathmandu, in a small workshop. As a critical factor for us, only adult labor is used and fair wages are paid. Instead of mass production, every worker is responsible for creating the piece in its entirety, taking care of measuring, cutting, sewing etc. in a handmade process.
You say you're contributing to fund education in Nepal, but it's impossible to see any specifics. How will my order contribute?
HIMA is a new project. As such, it needs time (and your help!) to rise up and grow to have an effective impact. We will donate a minimum of 10% from our profit to the educational causes in Nepal. The way the funding is used is for individual sponsorships of students (we pay for their school and other related expenses for a year). Our goal is to grow over the next 2 years, increasing the funds donated in both in percentage and in absolute value, creating as much impact as possible.
What's the best size for me?
You can follow the size guides on every on page for specific measures. We would recommend picking one size above your usual "western" size, as our sizes are slightly smaller.
How do I track my order?
A few days after your order is confirmed, you will receive an email with a tracking code.
Can I get a refund if it doesn't fit well or the product is different from what I'm expecting?
Yes, we provide free returns up to 14 days after arrival, in accordance to EU law. After you ask us for a return, you will get the instructions on your email.
How do I ask for a return?
You can contact us at our support email (support@hima-originals.com) or call us at +351920534640. Make sure you provide us your order number.