Refund policy

Returns

We offer a great happiness policy, that last for 14 days. If there's anything wrong with your item or you just want to change it, contact us at support@hima-originals.com to get a return slip.

Please note: We can only provide for free returns on these selected countries: Germany, Austria, Netherlands, Belgium. If you're order was sent to any other country, unfortunately you have to pay the cost of the return by yourself. We will still refund your purchase value.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hima-originals.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at support@hima-originals.com

 

 

Shipping

To return your product, you should mail your product to:

Name: Hima originals

Street name: Rua de São José, 

Number: 185

Postal Code: 1150-322

City: Lisbon

Country: Portugal

 

The original shipping costs from your order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.